Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
You can always contact us for any return question at customercare@connectscart.com.

Damages and issues
Please inspect your orders upon receiving the items and contact us immediately if the items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and update accordingly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@connectscart.com 

Last updated: 15-Jul-2022 - Please note our policy's will be updated regularly kindly check and read our policy's carefully before placing the order.